Refund policy

We do not have a return/ exchange policy. You can always contact us for any product related question at connect.dhteam@gmail.com

We do not provide Exchange Services

FABRICS, SALE & LAST PIECES are not eligible for any Return, or Refund

Damaged/ defective and other issues
Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
  • Shipping charges of Rs 150/- are non - refundable.
  • The company holds the authority to make the final decision in any case.

Order Cancellations :

  • Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. If cancelled post shipping, Rs.150 will be deducted from the order value. 
  • Sale & discounted products are not eligible for any cancellations or refunds

Refunds
We will notify you once we’ve received and inspected your return (in case of damaged or defective product, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20-25 business days.

Please Note : We only do money refunds in case of Wrong or Damaged products being delivered.

  1. Returns take approximately 12 to 14 working days to reach the company.
  2. Refunds will be credited to the original mode of payment only once the return reaches the warehouse and is thoroughly checked by our in-house team which takes 1-2 working days.
  3. Post that it takes 2-3 business days to process the refund internally
  4. It will take the bank or portal also 2-3 business days to process/reflect the refund.
  • A flat fee of Rs.150 will be deducted in case of Money Refunds. No return fee will be charged in the case of damaged products.
  • For COD orders, the refunds will be done only an online link which will be sent to the registered email and contact number. Incase of non redemption of the link, you can contact our customer service within 3 months for a new link.
  • A refund will be made for the sale amount of the returned products.
  • Shipping costs will not be credited back in any case.
  • The company holds the authority to make the final decision in any case.

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations